FAQs

• Bathroom Project Waste
• Bedroom Furniture
• Carpet / Flooring
• Ceramics
• Clay (weight restrictions apply)
• Computer Equipment (no monitors, laptops or ink cartridges)
• Garden Waste
• Glass
• Household Waste
• Metals
• Packaging
• Paper and cardboard products
• Plastics and other recyclables
• Roof tiles
• Rubble
• Textiles
• Wood and timber materials

• Asbestos
• Batteries
• Clinical Waste
• Corrosive Substances
• Explosives
• Fluorescent tubes
• Food waste including uncooked meats
• Fridges and Freezers
• Gas bottles
• Human/animal waste
• Irritants
• Large tree roots
• Liquid waste (including oil and paint)
• Mattresses
• Tyres
• Oily rags & Motor parts
• Paint Tins
• Powders (such as cement, sawdust or gypsum)
• Pressurised Containers
• Pesticides (including empty containers)
• Sharps (needles)
• Sodium lamps
• Televisions & computer/Laptop screens
• Toxic Substances

We will collect any Bulk Bag with straps as long as it is in good enough condition to be lifted when full. Make sure that it is not torn around the straps when you fill it, and that the bottom of the bag is not worn to the extent that it may disintegrate when the bag is lifted when full.

Standard collection price from postcodes:

BN, BR, CR, CT, DA, GU, IG, KT, ME, RH, RM, SM, TN, TW

Some other postcodes attract a £35 surcharge, see next question.

A £35 surcharge applies for collections from:

E, EN, HA, N, NW, SE, SL, SW, UB, W, WD

Position the bag carefully. Please bear in mind that the crane used to collect the bag cannot reach more than 3 metres from the side of the lorry. NB: full bags cannot be lifted over the front of the lorry cab or over parked cars.

Leave the bag clear of walls, overhead wires, fences etc allowing a straightforward lift by the crane.

The lorry is about the size of a dustcart.

Weight limits of each bag size are shown on the prices page. We cannot be held responsible if bags split on loading.

You should only load dumpy bags to the height of the sides. Overflowing bags are dangerous to lift and transport. Our drivers reserve the right to refuse to collect bags that are overflowing with waste that may fall out on lifting.

No, as long as your Dumpy Bag is positioned correctly for us to collect you do not have to be present for collection.

3-5 working days from placing the order.

Yes – prices are on the ‘Prices & Collections’ page. These will be sent out by courier the next working day after order.

Our collection vehicles are the same size as your standard bin/refuse truck.

We take all waste back to our environmentally permitted waste transfer station. We sort the waste on site and aim to recycle over 90%.